WhatsApp Automation for D2C Sellers in Pakistan

A huge share of D2C selling in Pakistan happens directly on WhatsApp: a customer sees a product on Instagram, messages to confirm price and availability, and the whole transaction, including cash-on-delivery arrangements, gets negotiated in the chat. That means WhatsApp isn’t a support channel here, it’s the actual point of sale, and every unanswered message is a sale that stalls.

The questions are consistent across categories: what’s the price, is it available in my city, do you deliver COD, how long will it take, can I get a discount on more than one item. A founder running the shop solo, often alongside a day job, can’t answer all of that instantly at every hour, which is exactly when automation earns its keep.

You give Castor your product list, pricing, delivery areas and timelines, and cash-on-delivery policy during setup. It answers WhatsApp and Instagram DMs from that real information, so a customer asking about price or delivery to their city gets an accurate answer immediately, at 2pm or 2am.

When a customer decides to order, Castor collects their name, address, and order details, cash-on-delivery or otherwise, and hands it to you as a structured order ready to pack and ship. Anything unusual, a bulk order, a complaint, a custom request, gets escalated to you instead of guessed at.